Training Desk Guide

A quick guide to using the new Client Training Desk Interface

Logging In Course Overview Add a Student Remove a Student Manually Add a USI Other Features

LOGGING IN
To The Training Desk

www.firstaidtrained.trainingdesk.com.au
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Training Desk
Step 1: Training Desk Login
For existing Clients

As a Client for a Group Booking, you will receive a link to log in to the Training Desk site (pictured).
Simply log in using your existing username and password. See: "COURSE OVERVIEW"

-> For New Clients <- please click:
"Access Your Account" & go to Step 2.

Confirm Email
Step 2: CREATE a new account
(for NEW clients only)

Enter your email address and click the CONFIRM button to have a unique web-link sent to you.
This link will allow you to create your own password to access the Training Desk interface in the future.

Account Created
Step 3: The Link Is Sent
Account Created!

This screen will display when the unique link is sent to your email address. You can opt to resend it, however please allow up to 5 minutes and/or check your spam folder if it has not arrived in your inbox.

Check your Email
Step 4: Follow The Link
Check your spam folder!

You should have an email with a link inside.

The email link will allow you to CREATE a password for Training Desk linked to your email account.

You can THEN return to the Training Desk and login using your credentials. (Step 1)

Training Desk Guide (TOP)

Course Overview

www.firstaidtrained.trainingdesk.com.au
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Training Desk
After Logging In...
Step 1

From your Client Dashboard, you will see all courses available for the next several days.

Click on the Course Title to select it.

Course
Step 2: See the Course Overview
Step 2

This screen will display information associated with your booking. From here, you can view the date, start time, maximum students, fees, delivery method and if there is any pre-course study work needed to be completed by your Students.

Training Desk Guide (TOP)

ADDING STUDENTS TO THE COURSE
(Client Managed Bookings)

www.firstaidtrained.trainingdesk.com.au
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Training Desk
Step 1:
From the Course Overview Page...
For Client Managed Bookings

Select the STUDENTS tab at the top row, to switch over to and view all students that are currently scheduled for attending the Booked Course.

Confirm Email
Step 2:
Add Student Options
For Client Managed Bookings

On the right of the "ADD STUDENT" button, click the small green arrow 'V' to show the options.

Use 'INVITE USER BY EMAIL' option, or you choose the 'Add a Student Manually' option.

Add Student
Step 3:
Enter Their Contact Details
For Client Managed Bookings

Enter their details and click send.

This will allow them to; register onto the course, update their personal and USI details and access any pre-course study.
If you are unsure of their name/spelling, they can correct this after they follow (click) the link.

Ensure the email address is correct!

Student Added
Step 4:
The Student List Is Updated
For Client Managed Bookings

This list shows all INVITE links sent.

The list will show when a Student registers on the course, enters their USI and if they have completed any pre-course study.

Training Desk Guide (TOP)

REMOVING A STUDENT FROM THE COURSE
(Client Managed Bookings)

www.firstaidtrained.trainingdesk.com.au
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Training Desk
Step 1:
From the Student List...
For Client Managed Bookings

Click on the circle with the small arrow 'V' (right of the Student's name).

You can easily select the drop-down option:
"WITHDRAW STUDENT"

Reason
Step 2:
Provide a Reason
For Client Managed Bookings

Enter your email address and click the CONFIRM button to have a unique web-link sent to you.
This link will allow you to create your own password to access the Training Desk interface in the future.

Confirm
Step 3:
Confirm the Change
For Client Managed Bookings

This is a precautionary stage to prevent any errors as you will not be able to add them back!

Confirm this action with the OK button.

Withdrawn
Step 4:
Student is Withdrawn
For Client Managed Bookings

Student list is updated, and the Student is now recorded/shown as 'withdrawn' from the Booked Course.

They will not be required or expected to attend.

Training Desk Guide (TOP)

MANUALLY ADD A USI
(Client Managed Bookings)

www.firstaidtrained.trainingdesk.com.au
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USI
STEP 1:
Manually Add A USI
From the Student List

Under the USI column, click on the "Add USI" link for a particular Student.

This option might be useful if you have the full details of the Student on hand, or they are unable to access or unable to use the link sent out.

USI Entered
Step 2:
Enter Student Details
Confirm Details 

Provided the Student details YOU have match with the USI records, this page will return to the main Student list once processed.
IF the USI check throws an error, the STUDENT will have to check their details by loggin in to the official site: www.usi.gov.au and follow the site prompts to correct any USI record error(s).

Training Desk Guide (TOP)Visit www.USI.gov.au

Did They Get The Invite?

Get them to check their spam folder!

If a Student has not received (or deleted by mistake) the INVITE email, you can resend it to them using this simple option.

Training Desk Guide (TOP)

Are They Registered & Ready?

Useful to see if ALL Students are prepared!

The Student list will highlight if all Students have recevied their invite and if they have done the study.

Training Desk Guide (TOP)

The Ideal Course Status

If you have any concerns, please contact us ASAP.

It is good to have a plan; and this image is the ideal sceanrio before the day of training, for our Clients, the Students and our Training team.

Training Desk Guide (TOP)
Mobirise Website Builder

Kathy was great - I like her 'common sense' approach.

HLTAID011 - Provide First Aid
 Dec 2021
Mobirise Website Builder

Great presenters, very amenable and extremely passionate about the need to think before doing and then doing it right.

HLTAID013 - Provide First Aid in remote or isolated site
 Dec 2021
Mobirise Website Builder

Absolutely awesome. Professional and knowledgeable but still friendly and fun. A great CPR refresher. Thank you.

 HLTAID009 - Provide cardiopulmonary resuscitation
 Dec 2021
Mobirise Website Builder

Kathy is an excellent trainer, I like her presentation style, clear, informative, and friendly.

 HLTAID009 - Provide cardiopulmonary resuscitation
 Dec 2021
Mobirise Website Builder

Great experience. Thank you , very well presented 

HLTAID011 - Provide First Aid
 Jun 2021
Mobirise Website Builder

Thank you Kathy. You made the training material easy to access with the way you delivered the material. Fantastic job.

HLTAID011 - Provide First Aid
 Dec 2021
Mobirise Website Builder

Very approachable trainer

 HLTAID009 - Provide cardiopulmonary resuscitation 
Aug 2020
Mobirise Website Builder

The day was great, and conducted in such a way that it did not feel like an assessment. Thanks Kathy!

 HLTAID011 - Provide First Aid
 Aug 2021
Mobirise Website Builder

Excellent presenter and love the role play and props. Very engaged presenter and was great at drip feeding extra tips and advice. Very helpful.

 HLTAID012 - Provide an emergency first aid response in an education and care setting
 Mar 2022
Mobirise Website Builder

My trainer  made the training course straight forward and easy to understand. Thankyou.

 HLTAID003 - Provide First Aid
 May 2021 
Mobirise Website Builder

A great training day. Kathy was respectful and inclusive of the first aid wisdom in the room. She kept things simple (coming back to basic first aid principles) and real.

HLTAID011 - Provide First Aid
Aug 2021
Mobirise Website Builder

Kathy was flexible with time-keeping and written assessment in order to help the overall flow of the day and was prompt with communication after the session. Thanks to the First Aid Trained Team!

 HLTAID011 - Provide First Aid
 Aug 2021
Mobirise Website Builder

Very very good you guys are awesome! see you next time :D 

HLTAID003 - Provide First Aid
Mar 2021
Mobirise Website Builder

Kathy was an excellent trainer. she explained the content extremely well and was easy to listen to. I actually enjoyed this First Aid Course :)

 HLTAID004 - Provide an emergency first aid response in an education and care setting
 Aug 2021
Mobirise Website Builder

I learnt more than what I did doing my First Aid course last year. Thank you as I feel that I am confident moving forward.

 HLTAID001 - Provide cardiopulmonary resuscitation
 Feb 2021
Mobirise Website Builder

Best training experience I have had so far. Kathy was lovely and informative.

 HLTAID009 - Provide cardiopulmonary resuscitation
May 2021
Mobirise Website Builder

Loving the blended delivery options and tutor was flexible and an absolute super star to deliver this course in one full day plus at home study (pre-course study), she gauged the course delivery based on student preferences and responses and tried her best to accommodate for all - legend!

HLTAID011 - Provide First Aid 
Aug 2021
Mobirise Website Builder

Very respectful trainer, will look forward to booking again next year for full course

HLTAID009 Provide cardiopulmonary resuscitation
 Feb 2022
Mobirise Website Builder

Great practical ... so awesome.
Quick and easy to access - great experience thank you.

HLTAID004 - Provide an emergency first aid response in an education and care setting
Sept 2021
Mobirise Website Builder

Absolutely awesome. Professional and knowledgeable but still friendly and fun. A great CPR refresher. Thank you.

 HLTAID009 Provide cardiopulmonary resuscitation
 Dec 2021

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